Retail Senior Store Manager – Vodafone

What you’ll do

You’ll lead, motivate and develop your store team to deliver brilliant customer experiences and exceed performance targets. You’ll also support wider regional activity and make every customer interaction count through solution-based selling and a strong understanding of their needs.

• Store leadership and day to day operational management
• Making confident decisions that drive store performance
• Partnering with the Store Manager, Regional Manager and wider teams
• Motivating, coaching and developing your team
• Delivering training on new services and essential refreshers
• Ensuring full FCA compliance and strong operational standards
• Owning performance reviews, escalations and key outcomes
• Leading product launches and sharing market leading insights

Who you are

• Experienced in recruiting, coaching and managing teams to deliver great results
• A confident leader who supports regional operations and communication
• Skilled in handling disciplinary and grievance processes professionally
• Focused on maintaining strong store performance and smooth operations
• Comfortable analysing dashboards and reporting on performance insights
• Able to spot, nurture and develop top talent across the team
• Influential across multiple stores through regional ownership responsibilities
• Knowledgeable about Vodafone and competitor products and services
• Committed to following company policies and delivering compliant store operations
• Always acting with integrity to ensure customers receive clear, accurate information